“For me, Cloud400 takes my worries away with any type of natural disaster or something going awry with the system. We would not know whether it would take days or weeks to get someone here to help. With you guys having everything mirrored, I know you can get us
back up and running quickly.”
Background
PDM Company, Inc, located in Shavertown, PA, owns and operates nineteen (19) Burger King restaurants, along with eight (8) real estate companies.
Eric Plisko, PDM Company’s Controller, has been working at PDM for the last 5 years. Prior to PDM, Eric worked in public accounting for 9 years.
IBM 9407-515 With Custom Software Supports 6 Users
PDM had relied on its IBM 9407-515 with custom software to support 6 users. The primary business applications include Accounts Payable and Accounts Receivable that have been
customized over the years.
As Eric explains, “We relied on our 9407-515 and our custom software to run our operations. We use it daily … all of the accounting goes through there…PDF Rider, Acom, File Transfer…”
Lack of AS400 Expertise On Staff
Eric explains, “When I was hired there were no AS400 specialists on staff – and it was not something I had a background with.”
With System Down, Many Technicians Can’t Help, Repaired Three Weeks Later Eric continues, “Last January the system was down for 3 weeks. After contacting many technicians we were finally able to find one who could help. They took the entire system apart and finally found out that the motherboard was fried.”
Great Technician Recommends Cloud400
“I’m grateful for the technician out of South Carolina who helped us get back up and running, but that was not something I wanted to go through again. He’s the one who recommended Cloud400.”
Eric Knows He Found The Right Team After First Phone Call With Cloud400
“So I reached out to Cloud400. During the first phone call I knew I found the team that could take us forward with our custom AS400 software. We decided to give Cloud400 a try.”
Fast, Easy LPAR Setup And Connectivity To Cloud400
“We sent a complete system Save21 tape to the Cloud400 technical team in Minnesota. Within a few days they had a Logical Partition (LPAR) set up and had us connected to Cloud400 for testing.
“I was amazed with how easy and fast the setup process was.”
Excellent Cloud400 Technical Support
“The Cloud400 engineers were great. I was not trained on the AS400, but am continuing to learn on the job. They were responsive, attentive, and gave competent, easy to follow steps
throughout the process.”
Old Firewall Creates Obstacle
“During set up, some of the applications were not responding appropriately. The Cloud400 team determined that the issue was a firewall that had been put into place 20 years prior.
“That firewall connection issue was on our end, but once that was resolved everything ran smoothly.”
Cloud400 Team Very Attentive, Knowledgeable, Friendly
“We worked with several engineers on the Cloud400 team. Smooth and top notch!
“I wouldn’t do anything different- no complaints, no issues. Everyone at Cloud400 was responsive, and informative.”
No One Could Tell Difference After Go Live
“When I came in to the office on Monday after we went live over the weekend, no one could tell the difference that our system was now located in Minneapolis. I wouldn’t even be able to tell the difference if the server were here in my office or in Minnesota.”
Eric Plisko Recommends Source Data Products
“For me, Cloud400 takes my worries away with any type of natural disaster or something going awry with the system. We would not know whether it would take days or weeks to get someone here to help. With you guys having everything mirrored, I know you can get us back up and running quickly.”