“My gosh, Source Data saved me over $21,891 per year in IBM support and maintenance! We went to the new IBM Power i – all the hardware, software, and support is built into the lease – the payback was in less than 28 months.”
“My name is Richard Givens and I am the Director of Information Technology for Apex Bulk Logistics, LLC.
“Let me share with you some of my experiences I had to reduce some of my company’s IT costs. My hope is that you can benefit from a few of the successful methods that worked for me.
“Apex Bulk is the largest, most diverse bulk transport company in the Western United States. We have about 500 employees in 5 locations and we support about 75 users on our IBM POWER i.
I Had Worked With Other, Bigger IBM Business Partners — And I Was Frustrated.
“Other IBM Business Partners used to frustrate me because they were not as knowledgeable as I needed them to be. Large IBM Business Partners could tell you all kinds of hardware they could sell, but they could not tell you how to integrate it into your system or how it would help you.
Source Data Has The Expertise I Need When The Other IBM Business Partners Did Not Know
“Since I have been working with Source Data, I have been very pleased with their knowledge. They have the expertise I can count on. That’s the key right there. I can always expect that when Source Data tells me how things will work out. And when a mistake does occur – which is rare – I know it gets fixed and doesn’t cost me a dime.
It’s More Than Just Great Expertise — Source Data Asks The RIGHT Questions
“Source Data asks the right questions that will get me what I need. For instance, SDP were the first to ask me what my AS400 software tier group was – no one else ever asked me that. Our 9406-820 was a P20 – no one else ever asked those kinds of questions. Turns out moving to a lower software tier saved me $7,500 per year.
“Then, if Source Data asked me a question about my OS400, I may not know where to go and find it. Source Data has the software commands to direct me to get the information I need from my AS400. The other IBM Business Partners did not know anything about the OS400 operating system or any of these commands.
The Source Data Team Has ALWAYS Been There For Me – Not A Lot Of Turnover Like The Other Guys. And LIVE People Answer The Phones.
“Also, over the years, other IBM Business Partners and technology providers have really annoyed me with people turnover. It seems that every couple of months – whether its sales or support – it’s always someone new. It’s Joe today, 2 months later its Jeff, 3 months later it’s Tanya – there’s never any stability with the people you deal with. I have always had stability with Source Data.
“I always have continuity with Source Data. I can always call the same person I can count on – and I can get forwarded to someone else in Source Data who can help. The fact is I am always working with a competent helper who knows my operation. Continuity means a lot – because that’s how I build trust.
“Plus, at Source Data, live people answer the phones. And when the person I want can’t get to the phone, in most cases I get a callback in 10 minutes or less.
I Get More Than Great Ideas From The Source Data Newsletters – They Help Me Remind My Management Team Why The AS400 Is Still The Best Server For Us
“The other big thing is Source Data Products‘ newsletters. They are never written in “IBM-speak”, “brochure-speak” or “geek-speak”. They are always easy-to-understand. More important, they are easy for my supervisors to understand.
“I have never received a single newsletter from any IBM Business Partner unless they want to sell me on some new IBM announcement. But as far as someone who talks about the nuts and bolts, what’s going on with technology, and what’s going on with the system that I’m currently using – Source Data is the only one with a newsletter. And it’s great.
“Those newsletters help me sell to my management what I am buying– to the people I have to report to. Like the Source Data newsletter “Why Use an AS400 Instead of a Microsoft Windows-based System.” These are some of the things that make my job so much easier. It’s one thing for me to say to the owners, “Here’s why you should buy an AS400.” But when they hear it coming from an IBM Business Partner who is out there every day – who can break it down so they can understand it between using an AS400 and a Microsoft Windows platform to process our data — and what viruses mean (and how the AS400 does not get viruses) – that helps me explain it to them. And I love it!
“So when the owners read about the stability of the AS400 – and they have seen Windows problems in the past, like the blue screen of death, when the Windows server went down because some one hit the wrong key, or gotten a virus that took us down for a day, and this stuff has NEVER HAPPENDED with their AS400 – they get it!
Document Imaging Slashes Our Billing From 5 Days To 1.9 Days So We Deploy 3 People Out Of The Process For Payback In 6 Months
“I remember SDP first introduced us to Real Vision (RVI) for Imaging. We were on the verge of signing with Pegasus – which under the covers was really SpyView from Magellan (now OpenText). I was new to Apex at that time.
“As I remember, even though the Pegasus may have integrated to the AS400, it used a Microsoft Windows server. I don’t think it was a flat-out AS400 solution. One of the things I always want — if we are going do something, make it AS400 friendly, make it integrate with the AS400. Source Data made it one step better – SDP brought us a solution that lived on the AS400. That made a big difference with ease-of-use, security, reliability and complete document backups.
“One of the greatest results about this RVI solution is we get the billing out fast. It used to take us about 5 days with 5 people. Now we’re down to 1.9 days with 2 people.
We Send Our Bills Electronically – We Cut Way Back On The Cost Of Postage And Paper. We Also Speed Up Cash Flow by 8.1 Days!
“We now send all of our bills electronically. We put our customers on email. So, with this imaging solution, we hit one button, it goes out and generates the invoice, eliminates all printed forms, and includes all the supporting bills of lading.
“Not only do we save on postage, but the bills arrive 5 days faster. Now, the driver completes his delivery and the final bill is out the next day. This improves our cash flow by 8.1 days.
“The payback was fantastic. We figure we got our money back in 6 months. That definitely makes the owners happy.
We Even Save On Annual Support – We Are So Proficient That RVI Is OK When We Don’t Buy Annual Maintenance
“Now that we are proficient with our imaging solution, we have not paid for support for the last 3 years. We are saving $4500 per year – that’s $13,500 total savings! We haven’t paid for support because we figure we will pay for it once we run into a problem and we need it. And the people at RVI are cool with that. They say, “If you don’t pay for support, when you need it, pay for it then.” That’s how user-friendly those guys at RVI are. And once RVI is running – well, there are no problems.
Our New POWER i Paid For Itself In Less Than 28 Months
“We used to have an IBM 9406-820. My gosh, Source Data saved me over $21,891 per year in IBM support and maintenance! We went to the new IBM POWER i – all the hardware, software, and support is built into the lease – the payback was in less than 28 months.
“To be very honest, when Source Data showed us how much we could save – and because of the credibility and trust they had built up over the years – the owners were not skeptical. They were like, “Let’s do it!” And that’s why SDP got the deal right away.
“I would certainly recommend Source Data Products to any business thinking about a new IBM OS400 server.
“I get calls from all kinds of IBM Business Partners. I let them know I deal with Source Data. Then those guys stop calling me.
“Source Data is the most knowledgeable IBM Business Partner I have worked with.”