Real Vision Software (RVI) – the Leader in System i Document Imaging
Real Vision (RVI) Document Imaging and Workflow
The Enormous Benefits of Document Imaging
Three Quick Questions for You:
1) Do you have an IBM System i or iSeries processor?
2) Is your business in one these industries?
- Finance or Banking
- Hospital or Medical Facility
- Government, Education, or Public Safety
- Service Provider
3) Do you handle paperwork?
If so, then Real Vision Imaging (RVI) can save you a lot of money.
What is RVI?
RVI is a document imaging and spool file/report capture solution designed specifically for IBM System i & iSeries customers. RVI enables you to electronically capture, store, manage, deliver, and preserve important paper documents as well as other types of business content.
What does RVI fix?
Paper causes problems. Paper handling processes are inefficient, wasteful, and costly. This results in delays which impact your ability to service your customers. Additionally, storing physical documents presents security, disaster recovery, and compliance exposures. Yet at least 80% of most company information still resides either on paper or microfiche. The complications:
- Manual retrieval processes are slow
- Shared access of information is difficult
- Floor-space is wasted on file cabinets which could otherwise be put to better use
- Clerical support costs (labor and supplies) are on the rise
- Paper is not the best means to preserve your sensitive records
- Security & disaster recovery exposures result with paper storage
- Emerging document management mandates carry serious penalties for non-compliance
Real Vision Imaging was designed to drastically reduce or eliminate these problems by taking you out of the paper (and microfiche) creation, distribution, and handling business.
What’s the Business Value?
These days, your customers (and partners) expect IMMEDIATE responses. RVI offers instant access to anything from anywhere. It can help the RIGHT people get to the RIGHT information at the RIGHT time! Your employee productivity and customer service delivery can significantly improve as a result of much faster and more efficient document search and retrieval capabilities.
Improve your Accounts Receivable and Reduce your Write-offs
With RVI, your employees are able to view, print, email or fax documents in seconds without ever leaving their workstation. Instant access to signed Proof of Deliveries (PODs) and invoices can help reduce your Accounts Receivable balances. Customers no longer have the option to stall payments while file folders containing invoices or other supporting documents are located, copied and mailed. Write-offs can be potentially reduced because instant POD access can help quickly locate “lost” goods. And once the inquiry or dispute is resolved, your employee can instantly email or fax documents directly to your customers — right from their workstation.
Improve Your Customer Satisfaction While Reducing Labor Costs
Do you ever keep customers waiting while you check a signature, look up a report, or search for a billing statement? Even if this takes just five or ten minutes, it’s an annoyance for your customer and an expensive waste of employee time for you. The problem gets worse when you have to call back your customer when their inquiry is not resolved immediately. Multiply these five- or ten-minute instances (and phone charges) by the hundreds or thousands of occurrences that take place every week and you understand the magnitude of the problem. RVI can reduce that wait time from minutes to seconds, which is good for your customers and your operation.
Automate Workflows for Better Efficiency
RVI breaks all the OLD rules of paper handling since documents now move at electronic speeds and can be simultaneously accessed by multiple users. Workflow automation is now possible. This enables you to redesign/re-engineer your business processes. Pre- established rules and logic are defined according to your requirements, resulting in several benefits:
- Collapsed cycle times (with fewer steps needed and/or fewer delays between steps)
- Better prioritization of work items / tasks based on predetermined conditions
- Establishing routes for better decision making and enforcement of key processes
- Reduction of time consuming tasks associated with work distribution / tracking
- Better security of document access through electronic controls
This translates to improved worker productivity, better integrity of work processes, and enhanced ability to respond to your customers.
Reduced Disaster Recovery and Security Exposure
Paper is NOT the best means to store and preserve critical business records. Open file rooms are not secure. On-site storage offers no protection from potential disasters. The repetitive handling of paper documents increases wear and tear and increases your vulnerability to lost or misplaced files. Off-site archival services are costly and it is both inconvenient and time consuming to retrieve records from these facilities. Archiving your records electronically (to optical platters) automates the backup process, gives you a permanent retention solution, and provides the capability to easily create redundant records (via platter copy). This greatly improves your ability to back up and recover your critical business documents.
A Tool for Compliance
Records retention is governed by legislation. Thousands of mandates/ and regulations have emerged pertaining to various aspects of record keeping. They are often in conflict, as some require open access to records (Freedom of Information Act) while others dictate privacy (like sealed court records). Sarbanes-Oxley holds companies responsible for the accuracy and integrity of their record keeping. Document imaging clearly has a role in your struggle to establish a compliance strategy.
Because RVI is an IBM-certified System i Server Proven Solution, it offers the reliability, scalability, performance, and security you have come to expect from your IBM System i processor. Having your document imaging system run on the same server as your existing business applications simplifies installation, integration, operation, and administrative support (not to mention the numerous other advantages of a System i versus a PC-based server environment).
Another benefit is the comprehensive features RVI offers, giving you a very extendable solution. RVI handles a wide variety of information/content types including scanned documents, color photos, PC-created files, faxes, audiovisual data, and even report/spool file output. Workflow, Internet support, PDF document delivery, and multiple viewer options are all functions that are included with the RVI Complete product. So you can start very easily with a small pilot project and add incremental capabilities over time, as your needs continue to expand.
From a cost containment standpoint, RVI’s pricing structure is entirely processor based — there are NO user-based fees, NO costly add-on modules, nor expensive capture software components that need to be included. Annual maintenance is only 15% and entitles customers to future RVI software releases, making RVI quite affordable. This accommodates your business growth, making it very easy to extend the benefits of imaging to new divisions, new locations or new application areas.
Visit www.realvisionsoftware.com for more information.
How do I Get Started?
In the case of document imaging, technology alone is NOT the solution. Planning is just as critical as the products you select. Here are some simple steps.
First, you need to clarify your initial pilot requirements. Understanding the project scope and anticipated work volume requires a little homework. Adequate time should be allowed for design considerations and it is important to involve your users early in the planning effort.
Next, you need to think through the operational impact of going paperless. This requires an understanding of how things are done today and what will change. The capture process scanning/indexing), backfile conversion and document retention requirements should be understood. Start with a manageable project that delivers value, and make it a success. From there, you can determine the best way to expand the system capabilities.
Finally, you should choose your integrator wisely. You want a partner that will concentrate on your business needs FIRST. Implementing other product capabilities can come later. Once you understand your NEEDS, then you can set your budget and begin the process of vendor evaluations. Every installation is unique, so check references and pay attention to the success stories.
What RVI Customers Say:
“The system allows us to save a tremendous amount of time…document imaging is improving and Real Vision Imaging is clearly leading the way. It has all the bells and whistles we’ve been looking for. I can see where the RVI technology will take us in the future, and I have to tell you, I really like what I’m seeing.”
Bank DP Manager
“When we considered the extra cost of building additional space just for our files, making the move to document imaging was a very cost-effective solution. Document imaging saves us an incredible amount of time and space. Our claims examiners can bring up accurate data quickly and easily without the old paper trail. And our branch underwriters can now access the information they need immediately. All this results in improved customer service and significant cost savings.”
Insurance company VP of Data Processing
“Before RVI Document Imaging, we had to go to Engineering, pull drawings, make copies, and make shipping packets. And someone knowledgeable had to do all this to make sure we pulled the correct drawings and that they were up-to-date. That application alone justified the purchase. But we also found other uses — archiving reports and scanning invoices. RVI lets us scan a page, attach it to an engineering change record, and have it instantly available. And there is almost zero training necessary.”
MIS Director, Midwestern manufacturer